Every surface your team needs

Conversation list, thread, and contact panel — like Front, but built for WhatsApp. Saved views with nested AND/OR filters, internal-note yellow background, SLA timer ticking inline on each row, multi-number support out of the box.

• Saved views with nested AND/OR boolean filters
• Inline SLA timer turns amber at 80% and red at breach
• Internal notes with yellow background, visible only to your team
• Bulk close / assign / tag — from the list pane

Send approved templates to thousands of opted-in contacts in minutes. Wizard composer, real-time recipient count after opt-out filtering, throttled and time-zone aware delivery.

• Saved-segment, tag, CSV, or full-list audiences
• User-set throttle (e.g., 5,000 / hour) with finish-time preview
• Cost preview before send — Meta charges itemised
• Per-recipient delivery analytics with failure-reason drill-down

A live-preview builder with WhatsApp-style mockup, full Meta surface coverage including Quick Reply, URL, Call, Copy Code, OTP One-Tap Autofill, and Flow buttons. Submission status synced from Meta in real time.

• Marketing / Utility / Authentication categories with per-category validation
• Up to 3 Quick Reply or 2 CTA buttons per template
• Copy Code (15 chars), OTP One-Tap Autofill, and Flow buttons
• Multi-language: same template, multiple languages, picked at send

Drag-and-drop canvas with the nodes the rest of the BSP space half-ships: HTTP Request with retry/backoff, Set Condition with rich operators, Time Delay, Update Attribute, Add/Remove Tag, Assign to Agent. Plus Try/Catch that doesn’t exist anywhere else.

• Send Message · Ask Question · Set Condition · Template · Time Delay
• HTTP Request with timeout, retry, and JSONPath response binding
• Try / Catch / Error Handler nodes — for real fallback paths
• Triggers: keyword, default, CTWA, sequence, API, button postback

Distribute chats fairly across humans and AI. Build drip sequences without leaving the chatbot canvas. Retarget broadcast non-responders with one click. Escalate when an SLA is about to breach.

• Round-robin assignment with online/holiday-mode awareness
• Skill-based routing (Business plan): language, capability, capacity
• Drip sequences as scheduled flow triggers
• Retargeting on read / not-read / replied / not-replied

A copilot that lives in the inbox composer. One-click summary of long threads, instant translation, suggested replies, and an automatic CX score on every conversation — no manual surveys.

• One-click summary of 50+ message threads
• Instant translation (90+ languages)
• Suggested replies tuned to your brand voice
• Automatic CX Score on every conversation

Plug in any model — yours or ours — and it shows up as an operator in the inbox with its own access token, presence indicator, and assignment rules. Routing, audit log, analytics: all just work.

• OpenAI, Anthropic, Google, or your own fine-tunes
• Each AI agent gets its own access token (revocable, scoped)
• Appears in the operator list — assign chats like a human
• Round-robin includes AI operators

Sync your Meta Catalog, Shopify, or WooCommerce. Send products in-conversation, collect address and payment in WhatsApp, hand off to Stripe for checkout — globally, not just India.

• Catalog sync from Meta, Shopify, WooCommerce
• Sets and Products nodes in the chatbot builder
• Stripe-native checkout (US / EU / global)
• Razorpay, PayU, Adyen for regional flows

A real developer surface — OAuth 2.0 client-credentials and authorization-code flows, REST endpoints under /v1/messages, /v1/contacts, /v1/templates, HMAC-SHA256-signed webhooks with retry and replay.

• OAuth 2.0 + bearer-token auth
• REST endpoints by area: messages, contacts, templates, broadcasts, agents
• HMAC-SHA256 webhook signatures + retry with exponential backoff
• Replay any failed webhook delivery for up to 30 days

Native Shopify, HubSpot, Salesforce, Stripe, Zapier, Make, Google Sheets — and a public REST API for everything else. Bidirectional contact sync where it matters; one-way fire-and-forget where it doesn’t.

• Shopify: catalog sync, order updates, abandoned cart, COD verification
• HubSpot: bidirectional contact sync, workflow steps fire WhatsApp
• Salesforce: lead/contact sync, flow-triggered template sends
• Zapier app: trigger + action, thousands of recipes