WhatsApp Business,
simplified.
A shared inbox, broadcast composer, no-code chatbot, and AI agents — all wired into the WhatsApp Business API. Priced honestly, with the next-bill forecast in plain sight.
Free Meta-issued test number · No credit card · Live in under 5 minutes
Trusted by support, marketing, and commerce teams across 24 countries
A complete WhatsApp Business platform — without the unbundled add-ons
Twelve product surfaces, all in one workspace. No more stitching together inbox, broadcasts, chatbot, AI, and analytics from three different vendors.
Three-pane shared inbox
Conversation list, thread, and contact panel. Internal notes, saved views with nested AND/OR filters, real-time SLA timer.
Learn moreBroadcasts that respect opt-outs
Send approved templates to thousands of opted-in contacts. Throttled, time-zone aware, with cost preview before send.
Learn moreTemplates, every Meta surface
Marketing, Utility, and Authentication templates with quick-reply, URL, call, copy-code, OTP, and Flow buttons.
Learn moreNo-code flow builder
Visual canvas with HTTP requests, conditions, time delays, agent handoff. Try/catch on API failures — yes, really.
Learn moreAI Copilot in the inbox
One-click thread summary, instant translations, suggested replies, automatic CX scoring on every conversation.
Learn moreBring your own AI
Plug in OpenAI, Claude, Gemini, or your own fine-tunes as inbox operators with their own access tokens.
Learn moreCatalog + Stripe-native checkout
Product catalog sync, in-chat picker, abandoned-cart recovery. Stripe for global, Razorpay/PayU for India.
Learn morePublic API + signed webhooks
OAuth 2.0, REST endpoints, HMAC-SHA256 webhook signatures, retry with exponential backoff, replay window.
Learn moreFunnels, A/B tests, real reports
Per-template CTR, opt-out rate, broadcast attribution, agent leaderboards. The analytics depth Wati doesn’t ship.
Learn moreRound-robin + skill-based routing
Distribute chats across humans and AI operators evenly, by skill, by language, or by capacity.
Learn moreSaved-view advanced filters
Compose nested AND/OR filters across tags, attributes, status, and SLA, then save them as named queue views.
Learn moreAudit log on day one
Every settings change, role assignment, template submission, and integration connect is recorded.
Learn moreAI that lives where your team already works
No bolt-on widget. Plug in any model — yours or ours — and it appears in the inbox alongside your humans, with assignment rules, audit log, and a token of its own.
- AI CopilotInline summary, translation, reply suggestions, and a CX score for every chat.
- KnowBotTrain on a URL or PDF in two clicks. Routinely deflects 60–80% of repeat support.
- Bring your own AIOpenAI, Claude, Gemini, or your own fine-tune. Each agent appears as an inbox operator with its own access token and assignment rules.
- Chats handled today142
- Auto-resolved81%
- Avg response time2.4s
- CX score4.6 / 5
Talks to the rest of your stack
Native connectors for the tools you already use, plus Zapier, Make, and a public REST API for everything else.
Where SwiftChat is different from Wati
No spin. Six places we’ve focused, and what we’re willing to put in writing.
| Surface | SwiftChat | Wati |
|---|---|---|
| Pricing | Meta charges at cost · in-app next-bill forecast | ~20% markup · invoice surprise |
| AI as operator | BYOA on day one · operator-list integration | BYOA via support docs only · paid plans only |
| Audit log | Full who/what/when/where/diff | Not shipped |
| Stripe checkout | Native · global | India-only (Razorpay / PayU) |
| A/B testing | Native split-recipient | “Coming soon” |
| Compliance | SOC 2 Type II in flight · trust portal live | GDPR claimed · no SOC 2 / ISO 27001 |
Predictable. No invoice surprises.
Three tiers, every add-on listed on the same page, and a calculator that shows your real bill before you sign up.
For teams sending their first 10k messages
- 3 users
- 15k broadcasts
- 10k API calls
- 2 integrations
- Email support
For growing teams running broadcasts and bots
- 5 users (+$24 each)
- Unlimited broadcasts
- 200k API calls
- AI Copilot · BYOA
- HubSpot · Shopify · Stripe
Annual billing saves ~30%. Monthly available too. Pay-as-you-go on Meta charges, at cost.
Real teams. Real numbers.
“We migrated 18,000 contacts from Wati in an afternoon. The bill calculator alone made the case for switching.”
“AI Copilot summaries cut our agent first-response time by 41%. The fact that it just works as another operator is genius.”
“Funnels and A/B tests on broadcasts are the reason we stopped exporting CSVs to spreadsheets every Monday.”