Pricing you can predict.
Plan + Meta charges at cost + clear add-ons. No 20% markup, no agent-overflow surprises, no “coming soon” gotchas.
Billed annually · $69/mo on monthly billing
For teams sending their first 10k messages
- 3 users
- 15,000 broadcast deliveries / mo
- 10,000 API calls / mo
- 1,000 chatbot sessions
- 2 integrations (Shopify or HubSpot)
- Email support
- Audit log (30-day retention)
Billed annually · $149/mo on monthly billing
For growing teams running broadcasts and bots
- 5 users (+$24 each)
- Unlimited broadcasts
- 200,000 API calls / mo
- 2,000 chatbot sessions
- AI Copilot · KnowBot · BYOA
- HubSpot · Shopify · Stripe · Salesforce
- Round-robin routing
- Audit log (1-year retention)
- Live chat support
Billed annually · $349/mo on monthly billing
For multi-number teams that need volume + governance
- 5 users (+$69 each)
- Unlimited broadcasts (volume discounts)
- 20M API calls / mo
- 5,000 chatbot sessions
- Multi-WABA / multi-number
- SSO · SCIM 2.0
- Skill-based routing
- Funnel + A/B analytics
- Audit log (3-year retention)
- Dedicated CSM + 99.9% SLA
What you’ll actually pay
Your monthly bill = SwiftChat plan + extra agents + Meta conversation charges, passed through at cost. Adjust below to see your real number.
Meta counts a 24-hour conversation, not each message.
Meta-charge methodology: rate × conversation count, country-specific. SwiftChat passes Meta charges through at cost — no hidden 20% markup.
What’s in each plan
| Feature | Growth | Pro | Business |
|---|---|---|---|
| Inbox | |||
| Three-pane shared inbox | |||
| Saved views with AND/OR filters | |||
| Internal notes | |||
| SLA timer (inline) | |||
| Round-robin routing | |||
| Skill-based routing | |||
| AI | |||
| AI Copilot | Limited | ||
| KnowBot (URL/PDF training) | |||
| Bring your own AI (BYOA) | |||
| Per-conversation AI cost in inbox | |||
| Broadcasts & Templates | |||
| Broadcast composer | 15k/mo | Unlimited | Unlimited |
| A/B testing | |||
| Funnel reports | |||
| Marketing / Utility / Authentication templates | |||
| Multi-language templates | |||
| Data & Governance | |||
| Audit log retention | 30 days | 1 year | 3 years |
| Custom roles | |||
| SSO (SAML) | |||
| SCIM 2.0 | |||
| Data residency choice | |||
| GDPR DPA | |||
| Commerce | |||
| Catalog sync (Meta / Shopify / WooCommerce) | |||
| Stripe-native checkout | |||
| Razorpay / PayU / Adyen | |||
| Abandoned-cart recovery | |||
| Developer | |||
| REST API | |||
| OAuth 2.0 | |||
| Signed webhooks (HMAC-SHA256) | |||
| Webhook replay window | 24h | 7d | 30d |
| API rate limit | 10k/mo | 200k/mo | 20M/mo |
Listed here, not buried in support docs
Every add-on with its price, on this page.
Add another connected WhatsApp number to the same workspace.
Hands-on Meta verification, template library setup, and team training.
Choose where your workspace data lives.
Available on request to Pro + Business plans.
Named customer success contact for migration, escalations, QBRs.
Per-workspace KMS keys for at-rest encryption (AWS KMS / GCP KMS).
Engineering-built bespoke connector for your stack.
Engineering-led data migration, free if switching from a major BSP.
Questions, answered
How are Meta WhatsApp charges billed?+
Meta charges per 24-hour conversation, by category and country. SwiftChat passes Meta charges through at cost — no markup. Use the calculator above to see your real cost.
Is there a free trial?+
Yes — 14 days, no credit card. We give you a free Meta-issued test number so you can send and receive without registering your own number.
Can I switch plans later?+
Anytime. Upgrades are pro-rated; downgrades take effect on the next renewal.
Do you charge per agent?+
Each plan includes a baseline (3 on Growth, 5 on Pro / Business). Extra agents are priced per plan; AI operators count as agents but are billed at cost.
What happens if I exceed my API quota?+
You get a 429 response with a clear retry-after header. Settings → Billing shows your usage in real time, and you can buy a usage pack or upgrade.
How does the next-bill forecast work?+
Settings → Billing in your dashboard shows a daily-updated estimate based on your actual usage trend. You see exactly what your invoice will be 1–2 weeks before it lands.
Do you offer non-profit / education discounts?+
Yes — 30% off any plan for verified non-profits and educational institutions. Apply through the contact form.
Is there a long-term commitment?+
No. Annual billing saves you 30%, but you can cancel anytime; we pro-rate the unused portion.