Service Level Agreement
Last updated: April 19, 2026SwiftChat Inc.
Our service-level commitments by plan. Updated quarterly.
1. Uptime targets
| Plan | Uptime target | Measurement window |
|---|---|---|
| Growth | 99.5% | Monthly |
| Pro | 99.9% | Monthly |
| Business / Enterprise | 99.95% | Monthly |
2. Support response times
| Plan | P1 (outage) | P2 (degraded) | P3 (other) |
|---|---|---|---|
| Growth | 4h | 8h | 1 business day |
| Pro | 2h | 4h | 4h |
| Business / Enterprise | 30 min · 24/7 | 2h | 4h |
3. Service credits
If we miss the monthly uptime target, you receive a service credit on your next invoice:
- Below target by ≤ 0.5% — 10% credit
- Below target by 0.5–1.5% — 25% credit
- Below target by > 1.5% — 50% credit
4. Exclusions
Excludes downtime from Meta's WhatsApp Business Platform, scheduled maintenance with ≥ 7 days notice (capped at 4h/month), and Customer-caused incidents.
5. Status page
Incidents are announced by email to workspace owners. Questions go through the contact form.