Terms of Service

1. The service

SwiftChat is a software-as-a-service platform that connects to the WhatsApp Business Platform via Meta's Cloud API. Your use of WhatsApp is also governed by Meta's own terms.

2. Your account

You are responsible for the security of your credentials, the accuracy of business information you provide for WABA verification, and the messaging content you send.

3. Acceptable use

• No spam, no unsolicited messaging.
• No content that violates Meta's WhatsApp Commerce or Business Policy.
• No attempts to bypass rate limits, signature verification, or quota.
• No reverse-engineering of the Service.

4. Fees and billing

Subscription fees are charged in advance. Meta conversation charges are passed through at cost and billed monthly in arrears. See /pricing for the current plan grid.

5. Cancellation and refunds

You may cancel any time. Annual plans are pro-rated for the unused portion. Meta charges already incurred are non-refundable.

6. Intellectual property

You retain ownership of all data and content you submit. We grant you a non-exclusive, non-transferable license to use the Service. SwiftChat retains all rights to the Service's software and trademarks.

7. Confidentiality

Each party agrees to keep the other's confidential information confidential, and to use it only as needed to perform under these Terms.

8. Service levels

Service-level commitments are documented in our SLA. Business plan ships a 99.9% uptime commitment.

9. Liability

Aggregate liability is capped at fees paid in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

10. Governing law

Delaware, USA, exclusive jurisdiction in the state and federal courts of New Castle County.

11. Changes

We may update these Terms; material changes are announced 30 days in advance.