Automations & routing

Round-robin, skill-based, drips, retargeting, and SLA escalation.

Distribute chats fairly across humans and AI. Build drip sequences without leaving the chatbot canvas. Retarget broadcast non-responders with one click. Escalate when an SLA is about to breach.

Automations & routing

Round-robin assignment with online/holiday-mode awareness
Skill-based routing (Business plan): language, capability, capacity
Drip sequences as scheduled flow triggers
Retargeting on read / not-read / replied / not-replied
SLA escalation rules with notify + reassign
AI operators participate in routing like humans

What you get

Everything automations & routing can do

Round-robin assignment with online/holiday-mode awareness

Skill-based routing (Business plan): language, capability, capacity

Drip sequences as scheduled flow triggers

Retargeting on read / not-read / replied / not-replied

SLA escalation rules with notify + reassign

AI operators participate in routing like humans

Pairs well with

Three-pane shared inbox

A real support workflow, not a chat list.

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Broadcasts that respect opt-outs

Audience → Template → Schedule → Review. With cost preview.

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Templates, every Meta surface

Marketing, Utility, Authentication — every Meta button type.

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Try Automations & routing on a real WhatsApp number.

Free Meta test number on signup. No credit card.